Cresta, a provider of an end-to-end data analytics generative AI platform for contact centers, raised $125 million in a Series D funding round, bringing their total funding to over $270 million to date.
World Innovation Lab (WiL) and QIA led the investment round with participation from Accenture, EnvisionX Capital, LG Technology Ventures, Qualcomm Ventures, Workday Ventures, Andreessen Horowitz, Greylock Partners, J.P. Morgan, Sequoia Capital, and Tiger Global.
As per the official press announcement, the newly raised funds will be used to enhance their current products, expand their market presence, and develop advanced virtual agents.
Cresta based in Palo Alto, California, develops AI-powered tools for contact centers. Their platform combines artificial intelligence with human expertise to help businesses improve how they interact with customers. It provides insights into customer behavior, identifies effective communication techniques, and automates routine tasks with virtual agents. This helps customer service teams work more efficiently and provide better support.