Cresta, a San Francisco-based company specializing in AI-driven solutions for contact centers, has secured an investment from Accenture Ventures.
The financial specifics of the investment have not been publicly disclosed.
Including the latest funding round, Cresta had raised a total of $151 million over five funding rounds to date.
Notably, in March 2022, Cresta completed an $80 million Series C funding round, bringing its post-money valuation to $1.6 billion. The Series C funding round was led by Tiger Global Management, with participation from investors including Genesys, Five9, J.P. Morgan Chase, CarMax, Zoom, Sequoia Capital, Greylock Partners, Andreessen Horowitz, and Porsche Ventures.
With fresh funds from Accenture Ventures, Cresta intends to further scale up capabilities of its AI-powered platform, which is designed to improve contact center operations by providing real-time intelligence and coaching to agents, thereby improving customer interactions and operational efficiency.